FAQs

What determines the price of shoes?

We work with sellers to determine sale prices systematically using a myriad of factors such as shoe condition, rarity, and size availability.

How can I find a specific shoe?
You can find our entire catalog of inventory listed online on our website. If you’re in pursuit of a specific pair, go ahead and use our search bar to browse our vast assortment of product. If we’re out of the size you’re looking for, we’ll notify you when it becomes available again. All you have to do is sign up to receive email notifications from us. This can be done by clicking on the ‘size unavailable’ option directly on the product page.

Are all products sold at Safarilas authentic?
Yes, all of our inventory is guaranteed authentic.

What does ‘Conditional’ mean?
Conditional is a label we use to identify shoes that arrive to us with any of the following: damaged original box, not original box, an alternate label on the box, cracked midsole, creases, b-grade, discoloration, scuffed or with missing items.

We consider any shoe that is 8+ years old a collectible and advise owners to wear at their own discretion.

Please note: All sales are final Safarilas will not honor any claims once the Safarilas hang tag is removed from the shoe or if the shoes have been worn.

How can I determine what shoe size to order?
To help determine appropriate sizing, we recommend referring to the original manufacturer’s size guide.

How can I make changes to or cancel my order?
Please contact customer support at support@safarilas.com Please note: we are unable to process cancellation requests once an item ships.
Once an order has been placed, we are unable to change any information, add any additional items, apply any promotional codes.
If you are wanting to cancel your order, please contact our customer support at support@safarilas.com . Please note, all emails are responded to in the order in which they are received, as such, we are not able to guarantee that we will be able to cancel your order prior to your item(s) being shipped.

I am experiencing issues checking out.

If you are unable to complete your order at checkout, please contact customer support at support@safarilas.com . Please make sure to provide as many details as possible (browser, device type, error message being received, etc.) as well as any available screenshots.

Why was my order canceled?
There are a number of reasons why an order may get canceled. Please contact Customer Support at support@safarilas.com
There are a number of reasons why an order may get canceled. Once your refund has been processed you will be notified via email in regards to your cancelation.
We reserve the right to cancel orders in our sole discretion.
Please contact Customer Support at support@safarilas.com

I never received my order. What do I do?
Check the Orders tab in your Profile to make sure your order was shipped. If it was, check the tracking number to see where the order is currently located. If it was delivered and you still have not received your order please contact us at support@safarilas.com.

What types of payment does Safarilas accept?

We accept payments through PayPal. We do not accept personal or electronic checks, Bitcoin, or wire transfers at this time.

You can pay by credit card (Visa, MasterCard, American Express, and Discover Card) without a PayPal account and without registering with PayPal.

Order review

All orders are subject to a fraud review, which may result in a delay in processing. We may also require additional information in order to verify your purchase. Should your order fail to meet our fraud verification requirements, you will be notified via email.

Why was my order declined?
We apologize that your order did not go through. To optimize the processing speed and order accuracy we use a third party verification system that automatically approves or declines web order transactions for us.
Customers whose orders are declined receive a notification email from us, and the payment is automatically voided from our payment processor. Since your order attempt failed when using a credit card as your payment method, we recommend using our other payment option listed on our website.

What is Safarilas’s return policy?
All sales are final. Should you have any additional concerns or questions, please contact customer support at support@safarilas.com.
Possibly put into place a strict policy around how long a customer is able to contact us regarding any issues (3 business days from the day the package is marked as delivered)

How long will it take for my order to ship?

Customers can expect their orders to arrive within 7-21 business days with DHL Express Delivery and 2-3 weeks for with international registered mail.
Orders typically arrive within 1-2 weeks with DHL Express shipments and 2-3 weeks with international registered mail shipments. Once your order ships, you will receive a shipping notification with an estimated delivery date for your order via email.
Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control.

How much does shipping cost?
The cost of international shipping for items is free with DHL/EMS international Express Shipping, and yes its worldwide. (perhaps mention something in regards to customs fees) Customers may incur additional charges for purchases of multiple items or heavy items.

Can I ship to an address other than my billing address?

You may ship to an address that differs from your billing address.

What happens if my package is returned to Safarilas?

In the event your package is returned to us, we will issue a refund (less the initial and return shipping costs) to your original payment method.

Will customs and duties be included for international orders?

No. Custom and duty fees for international orders are billed upon package delivery.

Is a signature required upon delivery?
We require signature confirmation for orders with products valued at $750 and above per unit

Can I upgrade my shipping?
If the order didn’t shipped yet you can contact us at support@safarilas.com and request for an upgrade to DHL with a cost of 15$
Orders typically ships after a maximum of 3 business days and cannot be upgraded after the item shipped.